Front Office Executive Resume

Name: Mark Daley
Address: 1110, East 47 Street, Chicago
Tel. No: 123-456-7890
Email: [email protected]

Objective: Seeking a position of a front office executive wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization on a global level.

Key Skills:

  • Capable of handling the front desk along with PBX, bell, door, valet and concierge services effectively.
  • Ability to keep up a top level customer service.
  • Ability to train other front office employees and maintain a relation with the staff
  • Possess good organizational and interpersonal skills

Educational Qualifications:

  • Bachelor of Arts English Literature, St. Peters College, New York University, 2006
  • Diploma in Hotel Management, St. Peters College, New York University, 2007

Certifications:

  • Certification in Spanish, Charlie’s Language Institute, New York University, 2004
  • Certification in German, Charlie’s Language Institute, New York University, 2005
  • Certification in French, Charlie’s Language Institute, New York University, 2006

Diploma in Hotel Management Project:

Worked at: Hotel 71, 71 East Wacker Drive, Chicago
Designation: Trainee Front Office Executive
Duration: 3 Months (2007)
Project details:

  • Handled all the front desk operations
  • Coordinated with the guests and responded to their inquires
  • Dealt with guest complaints by giving them a solution
  • Responded to the guest’s calls for room service, special service, emergency service and other queries.
  • Transferred guest’s calls to the food department effectively for breakfast, lunch and dinner orders inside the room

Responsibilities:

  • Transferring all incoming and outgoing calls of guests to the respective departments or numbers.
  • Maintaining the attendance register of front office executives, pantry, housekeeping, laundry and other staff members.
  • Arranging an emergency on call doctor in case of any emergency
  • Arranging for pick up and drop service for the guests

Computer Knowledge:

  • Good knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook.
  • Ability to prepare and present presentations on Microsoft PowerPoint
  • Capable of browsing the internet through different browsers like, Internet Explorer, Mozila Firefox and Google Chrome

Languages Known:

  • English, Spanish, German and French
  • Pursuing Certification in Japanese and Chinese from Charlie’s Language Institute, New York University, recently

Hobbies:
Learning different languages, reading, writing, drawing, sketching, painting, singing, listening to music and a lot more

Sports:
Basketball, Baseball and Soccer

Expected Place of Work: Chicago

 

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