Sample Executive Resume 2

This sample executive resume will give you a quickstart on building an effective and optimized resume for your job application. Visitors can feel free to customize and edit our sample executive resume as per their requirement for job application. We hope that our sample executive resume will go a long way in portraying your abilities and skillsets efficiently.

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Qualifications Background:

  • 8 years of outstanding track record of telecommunication experience as a Customer Service Manager and Service Representative.
  • Knowledgeable of software including ACIS, ASON+, ASON, ESON, WFA, RDA, SPS, LASR, EXACT, Metpro, MS Excel and MS Word. Teaching expertise.
  • Superb leadership, interpersonal, supervisory, communication and coaching skills.

Professional Experience Summary:

ABC, Boston, CA 1999-Present
Manager-Customer Service

  • Coordinate product training for employees to ensure that all problems are effectively handled.
  • Supervise 3 service representatives and coach 12 employees on escalation handling and effective problem resolution.
    • Improved team productivity 81% within the first month by inspiring subordinates to reach expectations of department.
    • Determined number of orders processed hourly per individual by generating an order comparison tool.
    • Saved about $25,000 in payroll costs by creating a process and checklist that offers E-Time.
    • Recognized as the most productive team in UNE-P 8 months during 2004.

Service Representative, Boston, CA 1999-2002

  • Boosted revenue 110% in year 2000 and 117% in year 2001 by using excellent sales skills.
  • Received an “exceed expectations” performance rating by being a strong, consistent performer.

XYZ, Boston, CA 1997-1998
Service Representative

Served as subject matter expert on Centrex, DID, PBX, ADTS-E, DS0-3 and Frame Relay services for 26 representatives.

Education:

Texas Technical College, Boston, CA
Course Study in Programming Analysis

Majority of telecommunications/customer service education has come by way self-study, manufacturer’s training & certification courses, employer in-house study, and “on-the-job” training.

 

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