Help Desk Administrator Resume

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Elizabeth Bennett
15th Lane Avenue, Near New church, Georgina
Home: 00658-21589-98754
Cell: 00125-4587-9685
Email: [email protected]

Career Profile:
A skilled, qualified and talented information technology professional with more than six years of experience in network support and PC. Looking for a position in help desk administration to utilize my knowledge and experience in a well organized environment.

Professional strengths:

  • In-depth knowledge of IT education and training
  • Ability to identify and resolve complex issues
  • Excellent communication and project management skills
  • Familiar with PC systems and networks
  • Ability to handle multiple tasks
  • Possess good organizational and management knowledge
  • Goal oriented and ability to work under pressure

Technical proficiency:

  • Microsoft Word, Excel, Visio and Work perfect
  • HTML, Q basics, C, C+ and C++
  • NTFS security, DNS, DHCP, OSI, LAN, TCP/IP, WINS, cabling and Ethernet
  • In-depth knowledge of repairing and assembling PC
  • Knowledge of Windows 98, Windows 2000, Windows ME and XP

Professional Experience:

Leon Software and Business solutions, Georgina
20XX till date
Network Administrator

  • Handled the tasks of installing operating systems in major laboratory environments
  • Administered and installed Windows 2000 professional and configured NTFS
  • Performed the tasks of troubleshooting basic Ethernet 10 Base-T and created subnet
  • Launched network connection wizard by using network and dial connections
  • Handled the tasks of configuring WINS, DNS, TCP/IP and DHCP
  • Responsible for preparing audit policy like privilege use auditing and accounts management
  • Monitored and maintained driver signing by utilizing file signature verification

AVL Talentica Software, Georgina
Software Administrator
20XX to 20XX

  • Responsible for upgrading and installing RAM, hard drives, boards and modems for laptops and PCs
  • Reassembled and dissembled CPU
  • Upgraded and installed software applications, operating systems, anti viruses, drivers and security software
  • Formatted, debugged and partitioned basic operating systems
  • Handled the tasks of creating access database for ISP that gives accurate information on product and payments
  • Handled the tasks of collecting data and preparing instruction manuals for technical projects

Belta Inc Co, Georgina
19XX to 20XX
Help desk support Administrator

  • Configured, installed and maintained PC hardware and operating systems from Windows XP to Windows 7
  • Handled the tasks of tracking, documenting and monitoring minor and major problems
  • Responsible for supporting and installing all MS Office applications and other software’s
  • Assisted in the administration of software and telephone switch equipment
  • Performed tasks as required

Educational Summary:

  • Bachelor of Science in computer, International Science College, Georgina 19XX
  • Certified course in Help Desk Administration, ABS Centre, Georgina 19XX


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