Project Manager (IT)

Bila C. Rios

3577 Preston Street

Caldwell, KS 67022

(620) 892-0655


IT Project Manager with expertise in directing cross-functional teams of technical experts. Proven ability to deliver solutions to improve IT and operational efficiency.

Expertise includes:

·       Project Management

·       Analysis Skills

·       Strategic Planning

·       Problem Resolution

·       Leadership

·       Communications

·       Diverse Market Knowledge

·       Strategy & Direction



1999 – Present

Project Manager — IVR Replacement

·       Complete projects on time and under budget while exceeding objectives.

·       Direct and negotiated contracts with vendors.

·       Direct project planning and management of internal resources.

Technical Consultant — Infrastructure Outsourcing Project

·       Developed strategies and testing for several in-house systems.

·       Coordinated hardware solutions and provided scheduling and planning.

·       Determined how to schedule transitions and minimize downtime.

Project Manager — Pride Payne Proof of Concept

·       Planned and executed strategies to improve infrastructure.

·       Cultivated client relationships to ensure all business needs were satisfied.

·       Defined scope of project and identified server and application.

Service Manager — USII Division (2001)

·       Led efforts to improve communications between customer service and production division. Avoided several potential problems.

·       Ensured compliance for account management functions.

·       Led continual efforts to improve operations to achieve business targets by identifying opportunities to employ IT to enhance business opportunities.

Project Manager — Infrastructure for ASC Project (1999 – 2001)

·       Led cross-functional teams in designing and implementing new infrastructure.

·       Coordinated operational readiness requirements.


Total Quality Management   •  System Analysis   •   APL & Advanced APL Programming   • Basic Programming   •   MVS/JCL Utilities   • Cobol Application Programming
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