Customer Relation Manager Resume

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Mathew Smith
1265 Camelot Court
Millwood, NY 10569
Cell 🙁 914) 555-896
Email: [email protected]

Career objective:
Seeking a challenging role as a Customer Relation Manager wherein my skills and knowledge can be utilized for the growth of the organization.

Summary of Qualifications:

Possess ten years of experience in the field of interactive marketing
Excellent communication and leadership skills
Ability to manage multiple programs at one time
Excellent interpersonal and relationship building skills
Self motivated, enthusiastic and ability to motivate staff
Profound computer knowledge like Microsoft word, spreadsheets, Microsoft excel, lotus, crystal reports and the internet
Detail-oriented with excellent problem solving skills
Ability to lead customers through the life cycle to achieve the set goals

Work History

Customer Relation Manager
2005-present
Allen’s Management Co Inc
Morristown, NY

Responsibilities:

Assigned the tasks of implementing project plan as well as gaining agreement with client’s
Handled the tasks of developing and executing online acquisition generation marketing activities like Search Engine Marketing, email campaigns, Online Advertising, and newsletters
Performed various coaching sessions with the project teams
Handled the tasks of managing in voicing and collection process
Assigned the responsibilities of monitoring data feeds from marketing campaigns
Performed activities like reviewing and implementing data hygiene activities

Senior Customer Relation Executive
2001-2004
Anny System Solutions
Morristown, NY

Responsibilities:

Solved customer queries and generated ideas to improve customer’s challenges and issues
Ensured complete satisfaction and maximum utilization of the product sold to customers
Developed long-term and short-term communication strategy to assist rollout of CRM applications
Reviewed customer’s complaints and initiate solutions in an effective and timely manner
Coordinated in a variety of projects from initial to completion stage

Professional Achievements:

Successfully increased revenue by 20% with the implementation of contact strategies across multiple segments and all customer touch points
Implemented innovative methods to reduce the cost of campaigns by 10%

Educational Qualifications:

Saint Anthony Business Management, New York University
Bachelor’s Degree in Marketing in the year 2000

 

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